USA’s third largest health insurance company, which ranks 52 in the Fortune 500 and boasts of over 20 million members, was facing the issue of legacy systems. These issues manifested itself through disparate processes, disconnected systems, and service outages with limited infrastructure visibility.

By partnering with Royal Cyber consultants, they engaged in joint solution detailing sessions and came up with three areas of transformation needed. They then leveraged ServiceNow’s IT Services and Operations Management products and achieved full control and visibility over their IT function resulting in reduced service delivery costs and improved transparency. Thus, they were able to harmonize the applications, processes, tools, and data.