CASE STUDY

Modernize IT Infrastructure with ServiceNow To Eliminate Silos


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Industry | Insurance
Technology | ServiceNow
Location | USA

USA’s third largest health insurance company, which ranks 52 in the Fortune 500 and boasts of over 20 million members, was facing the issue of legacy systems. These issues manifested itself through disparate processes, disconnected systems, and service outages with limited infrastructure visibility.

By partnering with Royal Cyber consultants, they engaged in joint solution detailing sessions and came up with three areas of transformation needed. They then leveraged ServiceNow’s IT Services and Operations Management products and achieved full control and visibility over their IT function resulting in reduced service delivery costs and improved transparency. Thus, they were able to harmonize the applications, processes, tools, and data.

Industry | Insurance
Technology | ServiceNow
Location | USA

USA’s third largest health insurance company, which ranks 52 in the Fortune 500 and boasts of over 20 million members, was facing the issue of legacy systems. These issues manifested itself through disparate processes, disconnected systems, and service outages with limited infrastructure visibility.

By partnering with Royal Cyber consultants, they engaged in joint solution detailing sessions and came up with three areas of transformation needed. They then leveraged ServiceNow’s IT Services and Operations Management products and achieved full control and visibility over their IT function resulting in reduced service delivery costs and improved transparency. Thus, they were able to harmonize the applications, processes, tools, and data.


Read the Full Story

Challenges

Multiple legacy tools

No centralized system

Limited visibility

Incomplete and Inaccurate CIs

Difficulty troubleshooting

How We Did It

Joint solution detailing sessions
Utilization of NOW platform
ITOM’s Discovery feature
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Key Outcomes

70%

Automation of workflows and processes

60%

Reduction in time for incident resolution

90%

Maintenance efforts reduced

70%

Improved efficiency

Technology

IT Director

Strategy and Project Management

Our company with Royal Cyber’s ServiceNow’s expertise has helped to increase visibility and control over assets, helping us with significant cost savings.

90%

Maintenance efforts reduced

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

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Digital Transparency with Connected IT Using ServiceNow ITAM

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