Industry

Retail

Solution

GCP

Location

USA

About the Client

The client is America’s largest specialty mattress retailer with stores in 49 states across the United States of America, focused on creating a unique shopping experience for the customers with a large selection of quality, brand-name bedding products with competitive pricing.

Their relentless focus on helping people find the right bed at the price that fits in their budget has helped the client to build a reputation for industry-leading customer service, excellent inventory availability, and unmatched product quality.

Business Challenges

Poor user experience with slow response time
Lack of back-end visibility
Low agility in the system leading to inability to deal with increasing business requirements
Dealers had difficulty generating orders and sales reports from the system

Business Solution

Hosted the CMS on Cloud as a SaaS (software-as-a-service) offering
Increased security by enabling a 2-factor authentication model for login.
Created a centralized platform for single touchpoint visibility for the client’s partners, suppliers, and carriers.
All business reports were made easily accessible to all stakeholders on the platform.
Enabled flexible customization for the system.

Key Outcomes

Real-time

Supply Chain Visibility

Centralized Platform

for Partners, Suppliers, and Carriers

Enhanced

UI and Navigation within the CMS

Reduced

Data Redundancy

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