Leading Retailer Improves 60% ROI by Integrating Salesforce with MuleSoft
Industry | Retail
Technology | MuleSoft
Location | USA
The client is one of the largest mattress retailers in North America founded in 1986, headquartered in Houston, Texas. The client wanted to check in their Salesforce CRM about customer details such as their preference or discount credit card or other information to assist them better.
The client is one of the largest mattress retailers in North America founded in 1986, headquartered in Houston, Texas. The client wanted to check in their Salesforce CRM about customer details such as their preference or discount credit card or other information to assist them better.
Challenges
Lack of Integration with multiple back ends
Lack of Insights for better decisioning
Lack of Driving a consistent sales experience
Optimize customer buying journey
How We Did It
Integrating Multiple Databases using Elastic Search & Kibana
Integrated Salesforce CRM with back-end databases
Implementing MuleSoft O-Data connector
Drive consistent sales experience
Key Outcomes
60%
Increase in ROI
40%
Increase in Customer Profiling
25%
Increase in Customer Retention
Response Time
Increase in System Response time
Mattress Firm
Delivery Manager, API Management
I would like to appreciate for the outstanding efforts Royal Cyber team has done on the success of our plans without any issues or interruptions.
60%
Increase in ROI
Audience
Executives, CTOs, Director
IT Consultants
Business Analysts
Project Managers
IT Project Coordinators
Architects and Specialists
Case Study
Discover How this Retailer Improved their ROI by Integrating Salesforce with MuleSoft AnyPoint Platform.