CASE STUDY

Leading Retailer Improves 60% ROI by Integrating Salesforce with MuleSoft

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    Industry | Retail
    Technology | MuleSoft
    Location | USA

    The client is one of the largest mattress retailers in North America founded in 1986, headquartered in Houston, Texas. The client wanted to check in their Salesforce CRM about customer details such as their preference or discount credit card or other information to assist them better.

    Industry | Retail
    Technology | MuleSoft
    Location | USA

    The client is one of the largest mattress retailers in North America founded in 1986, headquartered in Houston, Texas. The client wanted to check in their Salesforce CRM about customer details such as their preference or discount credit card or other information to assist them better.

      By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.

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      Challenges

      Lack of Integration with multiple back ends

      Lack of Insights for better decisioning

      Lack of Driving a consistent sales experience

      Optimize customer buying journey

      How We Did It

      Integrating Multiple Databases using Elastic Search & Kibana
      Integrated Salesforce CRM with back-end databases
      Implementing MuleSoft O-Data connector
      Drive consistent sales experience
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      Key Outcomes

      60%

      Increase in ROI

      40%

      Increase in Customer Profiling

      25%

      Increase in Customer Retention

      Response Time

      Increase in System Response time

      IT Director

      Mattress Firm

      Delivery Manager, API Management

      I would like to appreciate for the outstanding efforts Royal Cyber team has done on the success of our plans without any issues or interruptions.

      60%

      Increase in ROI

      Audience

      • Executives, CTOs, Director

      • IT Consultants

      • Business Analysts

      • Project Managers

      • IT Project Coordinators

      • Architects and Specialists

      Case Study

      Discover How this Retailer Improved their ROI by Integrating Salesforce with MuleSoft AnyPoint Platform.

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