CASE STUDY

Leading Furnishing Company Improves their 24*7 Production Support Services


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Industry | Rent-to-Own Home Furnishings
Location | USA

The client is an American public furniture and electronics rent-to-own company based in Plano, Texas. The company was incorporated in 1986, and as of now, it operates huge company-owned stores in the United States, Puerto Rico, and Mexico. As a result, they account for a good market share of the rent-to-own market in the United States based on store count. The client was looking to overcome their production issues and streamline IT support as they were under pressure to improve productivity, reduce response time, and show an economical cost per user that would scale over their projected growth.

Using Royal Cyber’s stronghold in managed and professional services, the client was able to provide production support services. These included 24x7x365 days support, L1/L2/L3 Application, Infrastructure, and operation Support services for streaming a seamless IT environment. Ultimately, rather than attempting to fix the existing application, the client embarked on a complete Root Cause Analysis. After a thorough vendor comparison, the company chose the Hybris Application, a hyper-converged infrastructure appliance.

Industry | Rent-to-Own Home Furnishings
Location | USA

The client is an American public furniture and electronics rent-to-own company based in Plano, Texas. The company was incorporated in 1986, and as of now, it operates huge company-owned stores in the United States, Puerto Rico, and Mexico. As a result, they account for a good market share of the rent-to-own market in the United States based on store count. The client was looking to overcome their production issues and streamline IT support as they were under pressure to improve productivity, reduce response time, and show an economical cost per user that would scale over their projected growth.

Using Royal Cyber’s stronghold in managed and professional services, the client was able to provide production support services. These included 24x7x365 days support, L1/L2/L3 Application, Infrastructure, and operation Support services for streaming a seamless IT environment. Ultimately, rather than attempting to fix the existing application, the client embarked on a complete Root Cause Analysis. After a thorough vendor comparison, the company chose the Hybris Application, a hyper-converged infrastructure appliance.


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Business Challenges

24×7 Levels 1, 2, and 3 Application Support

Planned Enhancements and Ad-Hoc change requests needed

Continuous Integration & Continuous Deployment activities

Stringent Service Levels and Security required

Application, Infrastructure, and Operation issues are major placeholders

Assigning and rendering products to products and categories based on their stores

How We Did It

Realtime User and KPI Monitoring (Performance Monitoring)
Best Practices of ITIL followed with Quality Parameters
Omnichannel-based eCommerce Application Support
Continuous Monitoring & Alert Response as per the SLA
Maintain Knowledgebase with Proactive Shift Support
Download PDF

Key Outcomes

Increase

Number of visitors of approximately 95K

Focus

on business expansion, revenue growth, and customer reach

Support

with Production Projection Plan

Farooq Buvvaji

Farooq Buvvaji

Senior Director Digital Commerce & Marketing, Product Services.

Round the clock Royal Cyber team proactively working to avoid downtime. We’ve been working with the Royal Cyber team for the last few years, and it’s been great to be able to leverage their certified consultants across the globe (onsite & offshore) to really deliver awesome 24x7x365 days environment production support with quality deliverables.

99.99%

Average Uptime with Backup Plan

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

Case Study

Improving 24*7 Product Support Services for a Leading Furnishing Company

Download Btn White