The client is an American public furniture and electronics rent-to-own company based in Plano, Texas. The company was incorporated in 1986, and as of now, it operates huge company-owned stores in the United States, Puerto Rico, and Mexico. As a result, they account for a good market share of the rent-to-own market in the United States based on store count. The client was looking to overcome their production issues and streamline IT support as they were under pressure to improve productivity, reduce response time, and show an economical cost per user that would scale over their projected growth.

Using Royal Cyber’s stronghold in managed and professional services, the client was able to provide production support services. These included 24x7x365 days support, L1/L2/L3 Application, Infrastructure, and operation Support services for streaming a seamless IT environment. Ultimately, rather than attempting to fix the existing application, the client embarked on a complete Root Cause Analysis. After a thorough vendor comparison, the company chose the Hybris Application, a hyper-converged infrastructure appliance.