Industry

UtilIties

Solution

IBM UrbanCode

Location

USA

About the Client

Our client is a multinational electricity and gas utility company with 10,000+ employees operating in the United States and the United Kingdom. In the UK, the client operates the high-voltage electricity transmission network and gas network, while in the USA, they operate as a transmission and distribution utility company exclusively in the northeastern part of the country.

Business Challenges

Migrate IBM UrbanCode (UCD) to new environments.
Coordinate with multiple stakeholders to keep this project progressing to meet the target timelines.
Difficulty with getting direct authorized access due to the client’s strict security policies.
Gathering project information was challenging owing to the unavailability of important SMEs.

Business Solution

Testing Environment & Production Environment of UrbanCode 7.2 was successfully upgraded
The client was able to achieve complete organizational compliance.
Our client could enjoy enhanced software support and reliability for mission-critical systems with the updated environment.
With the UrbanCode upgrade, the client could carry out high-quality handover documentation.

Key Outcomes

20%

Increase in Productivity

20%

Decrease in Related Incidents

100%

Organizational Compliance

Secure

Upgradation of UCD v.7.2

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