Industry

Wholesale Plumbing

Solution

SAP Commerce

Location

New Zealand

About the Client

The client is New Zealand’s leading plumbing equipment supplier and a wholly owned subsidiary of Fletcher Building Limited. It delivers a comprehensive variety of plumbing products and services for trade and has 70 branches nationwide. The client was looking to make enhancements to the Mico eCommerce B2B portal due to the limitations of the current existing platform to engage with their customers.

Business Challenges

Existing website had a backlog of enhancements and improvements
Lacked a B2B capability on the eCommerce portal to engage trade customers
Time consuming methods prone to error
Order failures and poor customer satisfaction

Business Solution

Developed a solution utilizing Hybris Commerce Cloud
Implemented the Angular-based Spartacus Functionality
Created a Headless Architecture Front-End Application
Created custom quotes and estimates for job adding product & labour costs
Integrated Bloomreach Search and Bloomreach UI pixel

Key Outcomes

Increased

Order Volume

Enabled

Real-time Visibility into Transaction Status

Enhanced

Conversion Rates and Revenue

Improved

Responsiveness

Related Case Study & White Paper

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