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CASE STUDY

Integration of Salesforce Order Management System with Oracle NetSuite and Salesforce B2C Commerce

Industry | Manufacturing

Technology | Salesforce

Location | United States

The client is a global leader in composite technologies, making advanced composites accessible to various industries. They provide a wide range of stock products and custom solutions, covering engineering, prototyping, and manufacturing. Their expertise spans aerospace, defense, energy, marine, medical devices, and consumer goods. With headquarters in San Diego, California, and manufacturing facilities in Salt Lake City, Utah, and Baja California, Mexico, they are strategically positioned to serve customers worldwide.

Challenges

The client faced challenges in maintaining consistent and accurate data synchronization between Salesforce Order Management System (OMS) and Oracle NetSuite.

They struggled with integrating the order creation process between Salesforce OMS and Oracle NetSuite. Managing this complex process, was difficult and prone to errors.

Encountered challenges with full order cancellations between Salesforce OMS and Oracle NetSuite.

Faced challenges managing the full order shipment process across Salesforce OMS, Oracle NetSuite, and Ship Station.

Key Outcomes

Enhanced

Real-Time Data Consistency and Reduced Discrepancies

Streamlined

Order Creation and Validation with Seamless Integration

Automated

And Simplified Full Order Cancellations

Optimized

Shipment Processes with Accurate Updates

Solutions

Royal Cyber implemented a data mapping and synchronization solution using External IDs to connect Salesforce OMS records with Oracle NetSuite.

Integrated Salesforce OMS with Oracle NetSuite's "Create Sales Order" API to streamline order processing.

Royal Cyber’s solution integrates Oracle NetSuite with Salesforce OMS and Ship Station to streamline order management. This integration enhances overall efficiency and communication.

Implemented a solution for managing partial shipments where NetSuite updates fulfillment details in Salesforce OMS and Ship Station.

What Customer Say about RoyalCyber

I want to personally thank you and your team for been amazingly responsive, reacting to text messages promptly, to help us push the needle closer to getting the Salesforce launched. A great partner. Thanks once again!