CASE STUDY

Efficient Search & Analytics Solution

Connected Customer Experience to a Retail Industry with API Integration

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Industry | Retail
Location | USA
Technology | MuleSoft
Client Customers | 20+ million
Company Size | 10,000 Employees

One of the largest mattress retailers in North America wanted to eliminate the manual synch up and tracking it with the Operation ID into Elastic search. The company needed a digital transformation to remain the market leader. The support representative finds multiple records for the customer, making it difficult to view past calls and log cases. Overall, customers’ self-service process was difficult, and their call center was losing time and money navigating through duplicated or incomplete records.

Industry | Retail
Location | USA
Technology | MuleSoft
Client Customers | 20+ million
Company Size | 10,000 Employees

One of the largest mattress retailers in North America wanted to eliminate the manual synch up and tracking it with the Operation ID into Elastic search. The company needed a digital transformation to remain the market leader. The support representative finds multiple records for the customer, making it difficult to view past calls and log cases. Overall, customers’ self-service process was difficult, and their call center was losing time and money navigating through duplicated or incomplete records.


Read the Full Story

By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.

Challenges

Deduplication Process

Backup Activities

Improve Data Quality

Disparate Datasets

How We Did It

Integration of Applications
Restructuring the Data
Prospective Merge
Convert Records
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Key Outcomes

Value

Single view to understand total relationship value.

80%

Eliminating the manual synch up.

Client Director

Vice President

Sales

Our company with Royal Cyber’s MuleSoft expertise can now deliver a seamless experience across sales reps, phone, web, and trust that the data is reliable and clean.

$150k

Savings by Retiring Old Systems

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects & Specialists

Case Study

Learn How A Big-Name Retailer Has Improved the Sales Cycle Using MuleSoft Integration

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