Introduction: The organization embarked on a change in strategy, the key objective of which was to bring about business transformation through the implementation of a flexible, scalable, and effective e-commerce platform.
Challenges: The existing platform was based on integrated legacy systems covering many business applications that delivered different user experiences. The client took the decision to make it customer shopping experience more simplified as well as the business process run smoothly with less manual intervention.
Solution: Royal Cyber e-commerce team helped the client fulfill their goal to go live with their fully automated Digital Transformation Project. The new customized eCommerce sites were built on the SAP Hybris Commerce for B2B platform. Order entry was made consistent throughout the channels, giving CSRs the capability to enter orders and enabling them to quickly handle customer order issues.