Asset Management for Aerospace Manufacturer

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CASE STUDY

Implementing User-friendly and Efficient Asset Management For An Aerospace Manufacturer

Industry | Aerospace

Technology | ServiceNow

Location | United States

The client is a leader in the aerospace industry. It manages a vast inventory of hardware assets essential for its operations. As the organization has grown, the complexity of managing these assets has increases, necessitating a robust, user–friendly, and efficient asset management system. The current challenges include cluttered asset forms, unauthorized updates, and the need for better data reporting capabilities.

Challenges

Lack of control in asset movement with assets being moved out of stock without valid Requests for Item (RITM)

Duplicate entries arise during integration with systems like Intune and MECM

Insufficient reporting capabilities prevent effective tracking of asset costs and potential replacements

Existing integrations do not update critical fields like Last Logon Date and Last Logon Userautomatically

Key Outcomes

Cost Savings

Reduction in unnecessary purchases by accurately tracking asset states and
lifecycle stages

Improved User Satisfaction

Enhanced service quality with more accurate asset management

Improved Compliance and Accountability

Clear audit trails limiting updates to authorized personnel and maintaining a consistent record of asset changes

Solutions

Created mandatory fields for Requests for Information (RITMs)

Established Identification Rules (IRE) for critical fields ensuring data consistency

Created a Hardware Asset Management (HAM) dashboard with interactive filters for keymetrics

Enabled real-time data synchronization with Intune and Microsoft Endpoint ConfigurationManager (MECM)

What Customers Say about Royal Cyber

Thanks to Royal Cyber’s implementation, the effort has simplified the process of raising requests and the solutions thereafter. The solution is very user friendly and we can get useful insights about the performance of our assets.