CASE STUDY
Strategic Solutions for Software Asset Management: Bombardier's Success Story
About The Client
Bombardier, a Montreal-based global manufacturing company founded in 1942, is a leader in the aerospace and rail industries. Renowned for designing and manufacturing business jets, commercial aircraft, and rail equipment, Bombardier’s international presence reflects its commitment to innovation, sustainability, and client satisfaction, making it a trusted partner in shaping the future of mobility.
Technology | Manufacturing
Solutions | ServiceNow
Location | Canada
Business Challenges
- Insufficient visibility into both infrastructure and end-user devices.
- Bombardier grappled with challenges in optimizing spending and ensuring compliance with licensing agreements
- Lack of a robust Software Asset Management (SAM) framework impacted operational efficiency.
- Global network of service centers with complex IT infrastructure.
Business Solutions
- Implemented ServiceNow Discovery across 6 on-prem data centers, 2 cloud data centers, and 25+ global offices.
- Designed and implemented integrations to capture end-user devices and handheld data.
- Leveraged the data from Discovery and InTune/MECM integrations for SAM.
- Configured ServiceNow to publish software utilization, identify unlicensed installs, and provide insights into associated costs.
Key Outcomes
Data Capture Success: Collected data from 200,000 end-user devices.
SAM Impact: Managed 5 million software installations.
Cost Optimization: Improved spending with streamlined SAM approach.
Enhanced Visibility: Covered 455,000 devices globally.
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