Revolutionizing IT Support: How Royal Cyber’s AI KnowledgeGen Transforms Knowledge Article Creation in ServiceNow

AI KnowledgeGen Transforms Knowledge Article Creation

How Royal Cyber’s AI KnowledgeGen Transforms Knowledge Article Creation in ServiceNow

Royal Cyber’s AI KnowledgeGen

Rajeev Goyal 

ServiceNow Practice Head

March 29, 2024


In the fast-paced world of IT support, knowledge articles are indispensable. They not only empower users to troubleshoot issues independently, reducing downtime, but also enhance overall productivity by offering step-by-step instructions, best practices, and valuable troubleshooting tips. However, creating detailed and helpful knowledge articles can be a time-consuming and sometimes inefficient process. ServiceNow, despite offering an out-of-the-box feature for knowledge article creation, often falls short in delivering content-rich and comprehensive articles. This is where Royal Cyber steps in with a game-changing solution: AI KnowledgeGen.

The Challenge with Current Knowledge Article Creation

Traditionally, the process of creating knowledge articles in ServiceNow has been plagued by a significant challenge: the lack of depth and detail in automatically generated content. Users frequently encounter articles consisting of nothing more than a title. Such articles lack a problem statement, detailed descriptions, tasks, or any actionable information that would make them genuinely useful for resolving IT issues. This deficiency not only frustrates users but also undermines the potential efficiency gains from using knowledge management systems.

Royal Cyber’s Innovative Solution: AI-Powered Article Creation

Recognizing the limitations of existing knowledge article creation methods, Royal Cyber has developed an innovative solution that leverages artificial intelligence to revolutionize this process. AI KnowledgeGen is designed to address the core issues of content quality and efficiency in article generation. With just one click on the ‘Resolve Plus’ button, our solution transforms how knowledge articles are created.

Here’s how it works:
AI KnowledgeGen takes the short description, the detailed description, resolution notes and work notes from a ticket or issue and uses AI to synthesize this information into a comprehensive, high-quality knowledge article. This AI-driven approach ensures that the generated articles are rich in content and tailored to address the specific issues at hand, providing users with the exact information they need to resolve their IT problems efficiently.

The Benefits of Using Royal Cyber’s AI KnowledgeGen

The advantages of implementing Royal Cyber’s AI KnowledgeGen in your ServiceNow environment are manifold:
  • Enhanced Quality and Depth: Unlike the basic, often content-poor articles generated by standard ServiceNow features AI KnowledgeGen produces detailed and informative articles that cover problem statements, descriptions, tasks, and solutions comprehensively.
  • Speed and Efficiency: The time traditionally spent on manually crafting knowledge articles is significantly reduced. With a single click, users receive a fully formed article, ready for use or minimal tweaking, allowing IT staff to focus on more complex tasks and initiatives.
  • Improved User Satisfaction and Productivity: High-quality, informative articles enable users to resolve their issues faster, leading to increased satisfaction and productivity. This, in turn, reduces the workload on IT support teams, allowing them to concentrate on more strategic tasks.
  • Continuous Learning and Improvement: Royal Cyber’s AI KnowledgeGen is designed to learn from each interaction, continuously improving the quality and relevance of the knowledge articles it generates. This ensures that the solution remains effective and valuable over time, adapting to the evolving needs of the organization and its users.


In conclusion, Royal Cyber’s AI KnowledgeGen represents a significant leap forward in automating the creation of high-quality knowledge articles. By harnessing the power of AI, our solution not only addresses the limitations of existing methods but also sets a new standard for efficiency and effectiveness in knowledge management within the IT support domain.

For organizations looking to enhance their IT support capabilities and empower their users with rich, actionable information, Royal Cyber’s AI KnowledgeGen offers a compelling solution. Embrace the future of IT support with Royal Cyber, and transform how your organization creates, manages, and utilizes knowledge articles. Contact Royal Cyber to learn more about how our AI KnowledgeGen can revolutionize your knowledge management process and drive your IT support efficiency to new heights. For more information, you can email us at [email protected] or visit Royal Cyber.


Harini Krishnamurthy

Discover Our Custom ServiceNow Solutions like AI KnowledgeGen

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