Xtract AI
Enhance Customer Engagement and Brand Reputation with Seamless Integration
Xtract AI is a powerful tool through which organizations can monitor, analyze, and respond to Twitter customer feedback (X). Through the automatic conversion of tweets, positive or negative, into customer service cases, it ensures on-time resolution and enhanced customer satisfaction. With sentiment analysis and integration with ServiceNow CSM, Xtract AI helps organizations engage with customers proactively, turning social media interactions into actionable customer service insights.
Xtract AI Features
Preemptive Case Creation
Automatically convert tweets (positive and negative) into customer service cases in ServiceNow CSM.
Sentiment Analysis
Utilize the in-built sentiment analysis to review the tone of tweets and set priorities accordingly.
Automation of Social Media Monitoring
Automate tagging, routing, and categorizing Twitter posts for faster resolution.
Why You Need Xtract AI
Monitor Twitter Feedback Efficiently
Automatically monitor customer complaints and positive tweets from Twitter, improving response times.
Proactively Address Emerging Issues
Use sentiment analysis to detect and correct issues in advance of them becoming problems.
Minimize Time and Maximize Efficiency
Automate social media monitoring and classification, reduce manual efforts, and react quicker.
Benefits of Xtract AI
Faster Problem Resolution
Automate tweets as service incidents to enable quick resolution by the correct teams.
Improved Customer Satisfaction
Respond actively to customer complaints and give positive feedback as rewards for better interaction.
Enhanced Brand Reputation
Address issues proactively, turning negative experiences into positive customer interactions.
Talk to Our Experts!
Discover how Xtract AI can seamlessly integrate with your ServiceNow platform to boost customer engagement and brand reputation. Request a consultation today!