CASE STUDY

End-to-End SaaS Solution for Guided User Experience and Support with Google Cloud Platform


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Date | 8th Dec, 2021
Location | India
Industry | Customer Support
Technology | Google Cloud

The client is a customer support software company that has created a SaaS engagement enhancement tool, which allows their customers to directly observe, speak and engage with clients who visit their website. By leveraging Google Cloud Platform products and our expert team, they built a robust, scalable platform that consists of unique features allowing customer support agents to communicate in real-time with potential clients.

Date | 8th Dec, 2021
Location | India
Industry | Customer Support
Technology | Google Cloud

The client is a customer support software company that has created a SaaS engagement enhancement tool, which allows their customers to directly observe, speak and engage with clients who visit their website. By leveraging Google Cloud Platform products and our expert team, they built a robust, scalable platform that consists of unique features allowing customer support agents to communicate in real-time with potential clients.


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Building an end-to-end robust SaaS application

Increasing user scalability

Creating unique product features

Improving infrastructure automation

How We Did It

Google Cloud Run
Firebase
Cloud Memorystore
Firestore
Cloud Functions
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Key Outcomes

500k

User Concurrency

End-to-end

Guided User Experience

First-mover

Advantage via Unique Product Features

Increased

Savings with cost-effective SaaS platform

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Co-founder

It was great working with the dynamic Royal Cyber team who guided us through the most effective use of resources on cloud while we scale our user base. Their technical prowess is second to none and looking forward to a continued engagement with the team.

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

Case Study

Learn how our team with Google Cloud Platform could create an end-to-end solution for a customer support software company.

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