CASE STUDY
Enhancing B2B eCommerce Efficiency with Multiple Session Carts
About The Client
For over 50 years, the client has been a leading supplier to the New Zealand construction sector, offering a premier range of long-run roofing, cladding, architectural tray, and solar roofing solutions nationwide. Trusted by homeowners, commercial building owners, builders, and farmers alike, their products consistently meet the highest industry standards
Industry | Construction & Building Supplies
Solutions | SAP Commerce
Location | New Zealand
Business Challenges
- Recognizing the pressing need for improvement, the client understood that addressing this issue was pivotal in delivering a more seamless and user-friendly experience.
- The client's B2B eCommerce platform posed a significant challenge for users managing multiple B2B units.
- By rectifying this flaw, the client aimed to enhance user satisfaction and optimize the platform's utility for their valued customers.
- Whenever they switched between units, the platform would clear their shopping cart, causing frustration and dissatisfaction.
Business Solutions
- Royal Cyber tailored the out-of-the-box features of SAP Commerce Cloud to allow users with access to multiple B2B units to maintain multiple session carts, one per account, as needed.
- When a user switches from one account (e.g., Account A) to another (e.g., Account B), our solution ensures a smooth transition. The session cart of Account A is automatically converted to a saved cart, preserving the products added so far.
- Upon switching to Account B, the system checks for any available saved (session) cart associated with Account B and restores it as the session cart. This ensures continuity and prevents the loss of cart data.
- Our solution offers a convenient way for users to work with multiple accounts. They can seamlessly switch between accounts without worrying about losing or dropping the products added to their session cart.
Key Outcomes
Enabled Users to Maintain Separate Carts for Each Account
Ensured Products added to Cart are Preserved when Switching Accounts
Aided Flexible Cart-to-Order Conversion from Different Accounts
Enhanced Users to Seamlessly Work with Multiple Account
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