CASE STUDY
Solving Manufacturing Gridlock: A Blueprint for Scalable AI

Industry | Manufacturing

Technology | Microsoft Azure

Location | United States

Azure logo
One of the largest beverage manufacturers in North America, this company supplies high-quality bottled water and beverages to top retailers. As their network of production facilities and distribution teams grows rapidly across the U.S., they are committed to continuous improvement, modernizing their operations, investing in smart technologies, and focusing on their people.

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    Challenges

    IT support teams were overwhelmed by repetitive requests like ticket lookups and password resets.

    Equipment-related knowledge was buried in scattered documents, slowing down new hires and experienced workers alike.

    Technicians on the factory floor lacked hands-free access to critical procedures, causing delays and safety risks.

    Digital tools and processes varied across plants, complicating enterprise-wide rollouts.

    AI projects were isolated, with no unified platform to scale automation or streamline knowledge access.

    Key Outcomes
    90%
    Reduction in IT ticket lookup
    30–40%
    Boost in IT productivity
    3,000+
    Employees using self-service AI
    80%
    Faster SOP access on floor
    50%
    Cut in machine delays
    Enterprise-wide
    AI expansion to HR & finance
    Solutions

    Dimitri AI Platform is a secure, Azure-hosted enterprise AI system that powers conversational assistants across teams, enabling knowledge retrieval, task automation, and seamless access through Microsoft Teams.

    Dimitri Core Platform: A secure, Azure-hosted AI foundation integrated with Microsoft Teams and Entra ID, enabling knowledge access, document retrieval, and task automation across departments.

    ARCH Copilot for IT: A conversational assistant in Teams that lets users check ticket status, pull analytics, and resolve IT issues without help desk intervention.

    AR Service Center for Frontline Teams: A voice- and chat-enabled assistant for technicians to access SOPs, troubleshooting guides, and machine setup instructions safely and hands-free.

    What Customers Say about Royal Cyber
    Working on this project was a great experience. By implementing the Dimitri AI platform, we helped the team streamline operations, improve efficiency, and enhance employee productivity. It’s rewarding to see the impactful results and know we contributed to their digital transformation.
    Hussain Nooruddin
    Hussain Nooruddin
    Associate Vice President

    80%

    Faster SOP access on floor

    Audience

    • Executives, CTOs, Director
    • IT Consultants
    • Business Analysts
    • Project Managers
    • IT Project Coordinators
    • Architects and Specialists
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