ServiceNow ITSM

ServiceNow ITSM

Manage End-to-End IT Service Delivery with ServiceNow ITSM

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ServiceNow ITSM: What is ITSM Used For?

Through ServiceNow ITSM modules, the IT department within an organization uses the right mix of technology, people, and processes to attain effectiveness in creating, delivering, and supporting enterprise IT services. As a 9-time Leader in the Gartner Magic Quadrant for ITSM Platforms, ServiceNow has been famous for its IT Service Management (ITSM) application for providing holistic IT solutions to organizations.

As a Premier ServiceNow Partner, Royal Cyber is committed to helping organizations unleash the full potential of this robust platform. 

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Norquest Shares Success Story with Royal Cyber ServiceNow Team
CMDB Enhancement with Norquest College & Royal Cyber

ServiceNow ITSM Benefits

Enhanced Efficiency

Streamline IT processes and automate workflows to reduce manual errors through Incident Management, Change Management, and Configuration Management Database (CMDB).

Efficient Self-Service

Modules like Service Catalog, Knowledge Management, and Virtual Agent help empower users and customers to find solutions on their own, reducing the workload and costs of your IT staff.

Enhanced Control

Monitor and manage your IT performance, compliance, and security with Service Level Management, Services Operation Workspace, and Problem Management. Define and track SLAs, improve IT outcomes, and detect and respond to security incidents.

Increased Client Satisfaction

The ServiceNow ITSM tool can help you deliver better IT experiences to your users and customers, increasing their satisfaction and loyalty.

Increased Collaboration

Foster collaboration and communication among your IT teams and your organization, improving productivity and innovation with Site Reliability Operations, Request Management, and Workforce Optimization.

ServiceNow ITSM Modules
  • Change Management: Manage and control the changes to your IT infrastructure and services.
  • Service Level Management: Define and monitor the service levels that you deliver to your customers.
  • Predictive Intelligence: Leverage AI/ML to automate and improve your ITSM processes.
  • Asset Management: Track and manage your IT assets throughout their lifecycle.
  • Now Assist: Get instant and personalized assistance from your IT service desk.
  • Service Portal: Create and customize your IT service portal with a drag-and-drop interface.
  • Virtual Agent: Provide conversational and automated support to your customers and employees.
  • Process Mining: Discover and optimize your IT service management processes.
  • Incident Management: Restore normal service operation with efficient and effective handling of incidents.
  • Knowledge Management: Capture and share the knowledge of your IT organization.
  • Digital Portfolio Management: Plan and execute your IT projects with a digital portfolio.
  • Employee Center: Empower your employees with a one-stop shop for all their IT needs.
  • Workforce Optimization: Optimize the performance and productivity of your IT service desk agents.
  • DevOps Change Velocity: Accelerate your DevOps with automated change management processes.
  • Problem Management: Prevent and minimize the impact of problems that affect your IT services.
  • Site Reliability Operations: Improve the reliability and availability of your IT services.
  • Service Catalog: Define and publish your IT service offerings with a service catalog.
  • Request Management: Manage and fulfill the requests for your IT services.
  • DevOps Config: Configure and customize your DevOps integration.
  • Now Mobile: Access and manage IT services from anywhere, anytime, with Now Mobile.
  • Contract & Renewal Management: Manage your IT contracts and renewals and ensure compliance with vendor terms and conditions.
  • Configuration Management Database (CMDB): Maintain a single source of truth for your IT infrastructure and services.
  • Continual Improvement Management: Implement and manage a continual improvement program for your IT services.

ServiceNow ITSM Pro vs. Standard vs. Enterprise: What to Expect

ServiceNow offers three packages for ITSM products: Standard, Professional, and Enterprise. Their key features are listed below:
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  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Request Management
  • Virtual Agent Lite
  • Asset and Cost Management
  • Service Operations Workspace
  • Digital Portfolio Management
  • All Now Platform capabilities

ITSM Standard combined with:

  • Virtual Agent with NLU
  • Performance Analytics
  • Predictive Intelligence
  • Continual Improvement
  • Vendor Management Workspace
  • Dynamic Translation
  • Cloud Call Center, Office 365 and Slack
  • DevOps Change & Config

ITSM Pro combined with:

  • Workforce Optimization
  • Process Optimization

Royal Cyber Offerings for ServiceNow ITSM

ServiceNow ITSM Migration

Leave legacy ITSM behind. Migrate to ServiceNow with our proven approach for a smooth, secure transition.

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ServiceNow ITSM Jumpstart

Ready to hit the ground running with ServiceNow ITSM? Sign up for our jumpstart package and achieve faster results.

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ServiceNow ITSM Resources

ServiceNow ITSM that Unlocks High-Velocity Teams
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Supercharge your IT Service Management (ITSM) with the Power of AI
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Gain Improved Service Delivery Capabilities through ServiceNow Predictive Intelligence
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Improve ITSM Efficiency with ServiceNow Agent Workspace
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Let’s Talk

ServiceNow ITSM

Talk to our ServiceNow IT Service Management (ITSM) professional to discuss managing your enterprise IT services efficiently. 

Sales Team

1.630.355.6292
[email protected]

Commonly Asked Questions about ServiceNow ITSM

ITSM Asset Management is a part of IT Service Management (ITSM) that deals with managing the lifecycle of IT assets, including financial, inventory, contractual, and risk management. Meanwhile, ServiceNow ITAM (IT Asset Management) is a software solution that helps organizations manage their IT assets, including hardware, software, and cloud resources. It provides a centralized view of all IT assets, their usage, and their lifecycle, enabling organizations to make informed decisions about their IT investment.
ServiceNow is considered a leading ERP (Enterprise Resource Planning) system because it helps automate and digitize all core business processes, as seen with its various products, including the ServiceNow ITSM tool, ServiceNow GRC, ServiceNow CSM, ServiceNow HRSD, ServiceNow ITOM, ServiceNow ITAM, and more.
ITSM tools such as ServiceNow aim to manage IT assets to increase the efficiency of services. Therefore, the job roles that need to use ITSM tools are typically from the organization’s IT department, including IT Manager, IT Support Analyst, IT Asset Manager, IT Service Desk Analyst, and IT Desk Manager.