Written by Shamshad Azam
Manager - Business Analyst at Royal Cyber
In today’s fast-paced environment, customers expect a swift and smooth shopping experience, making the time between order and delivery more critical than ever. Customers expect to be kept up to date on all aspects, including order status, how the order can be updated or returned, and so on.
It is not easy to fulfill such a seamless experience. Numerous systems need integration across shipping providers, customer service, financial systems and more into a legacy order management system (OMS). These fragile environments cannot scale to meet modern commerce needs, which undermines efforts to deliver an end-to-end commerce experience.
Lightning Order Management is a futuristic, customer-first order management system designed to cater e-commerce to scale and experience needs. Lightning Order Management broadens Commerce Cloud, enabling companies to offer fast, efficient, and personalized order fulfillment and makes sure that customers are updated on real-time inventory status, order updates and easy returns.
Enables brands to manage the end-to-end order lifecycle from shopping to shipping. With Order Lifecycle Management, companies can quickly process and fulfill orders based on product type, fulfillment location, shipping carrier and the need for a split or partial shipments.
Brands get an integrated view of each customer across Commerce Cloud & Service Cloud, consolidating all purchase and service interactions so that they can deliver speedy and personalized service. Brands can also provide shopper self-service options, including order status check, cancellation, returns and exchanges.
Empowers brands with OOTB, drag-and-drop workflows for various processes such as shipping, customer service, financial systems etc. Visual Order Workflows facilitate brands to deliver a seamless order experience with clicks without the need to code anything.
Royal Cyber has certified Salesforce Commerce Cloud consultants with extensive experience in delivering ecommerce projects across multiple industries for both B2C and B2B markets.
Please visit the below URL to get more details on our services: