End to End Employee Journeys with ServiceNow HRSD

Written by Rajesh Paila

Senior Software Engineer - ServiceNow

What is ServiceNow HRSD?

ServiceNow HR Service Delivery improves the employee experience by automating routine tasks, providing tools that help HR Professionals deliver various HR services, and timely communication to employees.

HRSD comes with more than a dozen applications that let you transform how you deliver HR services. However, you do not need to implement everything at the start. Here are the key HRSD applications to focus on:

  • Case and Knowledge Management: Standardize the documentation and fulfillment of employee inquiries and requests to deliver a better service experience.

  • Employee Centre: Provide a multi-departmental employee portal to stay engaged, productive, and informed—and easily request the services they need.

  • Enterprise Onboarding and Transitions: Deliver great experiences across the entire employee journey and accelerate productivity.

How is HR data secured?

HR-related data is sensitive and should be visible only to the particular employee and HR department. For this reason, HRSD has different scope other than the Global scope.

Below are vital points on HR module security

  • Platform Admin impersonates as HR Admin or user with HR role, they will not be able to view HR cases, grant roles, or view HR profile information of an employee.
  • Platform HR Admin cannot change the password of any user with a scoped HR role.
  • Platform Admins cannot allow themselves or other scoped HR roles.

Why Businesses Need HR Service Delivery

At a traditional organization, the HR team spends 60% to 70% of its time on routine transactional tasks, such as preparing contracts, onboarding and offboarding, and executing employee releases.

But expectations for HR teams have changed dramatically in recent years. Because of advances in cloud-based technology, HR professionals can substantially use HRSD approaches to streamline routine HR tasks. Cloud-based HR solutions can help HR teams to:

  • Develop employee engagement programs

  • Expand health and wellness services

  • Promote diversity initiatives and eliminate workplace bias

  • Improve work-life balance

Why Businesses Choose ServiceNow For HRSD

ServiceNow offers an industry leading HRSD platform that resolves the following pain points:

  • Eliminates inefficient manual HR workflows and processes
  • Delivers a single access point for employees to access HR services
  • Securely manages employee records through their full lifecycle
  • Integrates seamlessly with existing HR-related systems, such as payroll, talent management, and background screening

To power its HRSD solution, ServiceNow relies on a type of infrastructure known as a high-productivity application platform as a service.

Who uses ServiceNow HRSD?

Employees and HR professionals use ServiceNow HR Service Delivery (HRSD) throughout the organization.

  • Employees or Workers: They use the application for creating HR-related requests, completing tasks, searching for HR documents using the Employee Service Centre.
  • HR Professionals: They are the people who work on the HR Case.
  • Other departments: HR tasks can be assigned to different departments like IT, Finance, Security, etc.
  • Leadership: They use the application to monitor the overall progress to make strategic decisions for HR.

With ServiceNow Human Resources, you can make it easy for employees to be employees by providing fast, personalized, and ever-improving service levels, even for workflows that span beyond HR. As a result, employee productivity and satisfaction will rise and HR's reputation.

HR Service Delivery with Royal Cyber

Royal Cyber’s work on the ServiceNow Platform is continuous, and collaborative. Together, we are expanding the use of the Now Platform with new pilot projects, optimising processes for an ever-growing range of business areas.

If you would wish to leverage ServiceNow for your business, Royal Cyber would be ready to help. As an ServiceNow partner with rich experience, we have unmatched expertise and have been active in major success for our clients worldwide. We provide Scalable, and Upgradable solutions for our customers to drive digital transformation for long-term success. For more information, you can email us at [email protected] or visit www.royalcyber.com.

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