Written by Arun Nair
Technical Lead, ServiceNow
ServiceNow platform helps organizations increase speed, become more agile, transparent, and responsive to the changing business needs. It offers multiple integrations with each release that customers can choose. ServiceNow provides capabilities that enable organizations to seamlessly implement integrations with the platform.
ServiceNow integration with other platforms helps organizations extend the platform's capabilities and offer many options with more functionalities. ServiceNow also integrates with third-party applications and provides configuration instructions for activating plugins.
This blog will discuss the various integrations that ServiceNow offers.
Organizations can obtain complete visibility and control on Microsoft’s cloud resources using ServiceNow integration with Azure. With this integration, enterprises can exploit Azure’s extensive capabilities and improve IT operations and event management. The users can obtain reliable service and application-level information they need to manage cloud costs and usage.
Lightweight Directory Access Protocol (LDAP) is the principal source of user data that organizations can access with the help of a single sign-on. With LDAP and ServiceNow integration, users can sign-in one time and automate the admin tasks effortlessly.
Developers use Splunk application to analyze big data patterns and metrics and diagnose problems. ServiceNow integration with Splunk helps organizations in analyzing issues faster. Organizations can drill down into Splunk software from ServiceNow for contextual diagnostics. It is also possible to detect unauthorized changes, evaluate incidents and event trends, and unify data silos.
Jira integration is one of the preferred integrations that enable customer support and helps development teams communicate in real-time. The ServiceNow integration with Jira helps in smoothly planning projects, assigning tasks, and tracking progress, reducing issue resolution time, increasing IT workflows' visibility, and improving productivity for both support and development teams.
Management, Instrumentation, and Discovery (MID) server integration with ServiceNow will facilitate communication between the ServiceNow instance and third-party applications, services, and data sources. This integration is secure, and on-premise systems usually rely on the MID server to connect with ServiceNow.
When integrating ServiceNow with Salesforce, organizations can obtain real-time visibility of the day-to-day work and priorities of the support and the sales team. The team's coordination becomes smooth, communication with the customer becomes seamless, and employees can resolve customer issues faster.
Organizations can integrate Slack with ServiceNow to streamline workflows, allow better access to information, and increase communication between teams. Using the two platforms' combined power, organizations can benefit from improved communication channels between users, enabling them to address customer queries faster. Redundant and repetitive tasks of services teams are eliminated due to the integration, increasing employees' productivity.
The security operations integration can streamline the process of integrating external systems focused on cybersecurity with ServiceNow. This integration helps organizations identify, resolve, and analyze cybersecurity threats for an organization. It makes responding to urgent issues quicker and minimizes business-critical attacks on systems.
Organizations can integrate the customer service management application with Request, Change, Problem, and Incident Management applications. By integrating these applications, organizations can view records from customer and consumer service portals and create request, change, problem, and incident records from customer service cases. The application can also be integrated with the event management application to improve the customer experience. By monitoring events, organizations can be one step ahead of the customers and solve their problems faster.
ServiceNow integration can help you improve your business operations in four different ways:
1. ServiceNow provides a centralized platform that various departments of the organization can use to monitor progress and liability. The platform replaces the less efficient, manual workflows such as emails and spreadsheets with tools that connect disparate functions and route requests.
2. With this platform's help, organizations can track progress and performance and provide insights to employees and customers. ServiceNow provides a centralized platform where employees can report each of the processes' and functions status to the higher management.
3. ServiceNow can adapt to businesses of any size. The platform has various pre-built applications such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Governance, Risk, and Compliance (GRC), and many more that improve productivity without additional development.
4. Organizations can collect, analyze, and report data and drive insights into performance areas such as issue ownership and service level agreements. ServiceNow comes with analytics and reporting features that can showcase trends and identify problems early in the process.
The goal of ServiceNow integrations is not to migrate data or users from the source. The goal is to streamline the process for the user to complete their day-to-day tasks. Integrations can help users pull data to ServiceNow for display, interact with the system throughout the process, and push back data to the source system after the work is complete. ServiceNow integration reduces the amount of tedious and repetitive tasks, which leads to an increase in productivity.
At Royal Cyber's ServiceNow practice, we work with leaders to pursue their mission-critical priority of integrating systems, achieving greater agility, and making quick decisions.