Written by Jeethu Augustine
WCS Senior Lead at Royal Cyber
Adapting to the post-pandemic shift in customer requirements, all ecommerce platforms are scaling up their features to help businesses successfully improve their offerings and boost sales. The new features and enhancements of HCL Commerce v9.1.4 will help to exceed customer demands by supporting your business tackle and prioritize the need of the hour - enhanced and personalized customer experience.
In our previous blog on HCL Commerce v9.1.4: A Sneak Peek, we provided a sneak peek into what could be the new features of the version. Here, we have added more information about the new features and additions.
The capabilities of DynaCache are extended with additional operational and monitoring support, and this is by adding remote centralized caching with Redis. In HCL Commerce v9.1, all provided caches are configured by default to use the HCL Cache provider.
HCL Cache can work in local mode as well as with remote caching. Remote caching enhances performance by enabling the use of a large in-memory cache and is not dependent on the size of the containers. This would improve the scalability and reliability by allowing the sharing of cached data across containers. Integration with the metrics framework is also possible and this would allow real-time monitoring and alerting of caching activity.
HCL Commerce uses the Stanford CoreNLP Natural Language Processor, which has the CoreNLP toolkit providing multilingual support, full grammatical parsing, and extensibility. HCL Commerce Search provides a range filter, units of measure, and colors.
With the new HCL Commerce Search Query service, a customer searching for a product within a particular price range ‘ red dress under 300’ or ‘ white bag between 50 and 100’ would receive more specific products listed rather than something that is of significance.Matchmakers
The CoreNLP system has two kinds of Matchmakers - Color Matchmaker and Measurement Matchmaker.
Without just restricting to the particular color, the Color Matchmaker lets you search within the particular color families.
The Measurement Matchmaker returns search results for any measurement, be it in minutes or hours, inches or centimeters. For example, a search for ‘laptop with 3 hours battery life’ or ‘laptop with 180 minutes battery life’ would both fetch the same results.
v9.1.4 with its improved Hero Product Image functionalities supports keyword search, category browsing, also promoting representative SKUs in store pages and displays indexed price ranges for products in category pages.
There are a few new enhancements in the Management Center
Integrating HCL Commerce with HCL Digital Experience, which is a fully-featured, multi-platform enterprise content management solution, would help in managing the vast digital content and making most significant business decisions.
HCL Unica Discover records customer navigation through your web pages and how they interact with store pages. The behavioral insights about your users would help you to create positive customer experiences.
Starting with v9.1.4, HCL Commerce is integrated with Google Analytics by default, providing a deeper understanding of how the customers are engaging with your store content and how they interact with store pages. Google Analytics helps improve customer experience and ensures better results.
The Store SDK, B2C (EmeraldPlus) Reference Store application, and a B2B (SapphirePlus) Reference Store application are designed to use digital assets from the integrated HCL Digital Experience application.
With the current situation demanding a more robust and customer-focused online presence, we help businesses achieve it, and how? Royal Cyber has been successful in delivering solutions and supporting our clients to improve digital presence and stimulating growth. You can email us at [email protected] or visit www.royalcyber.com to get more details on what is new in HCL Commerce v9.1.4.