The Five Golden Rules of ServiceNow HRIS Implementation
Written by Kanika Gulati
Content Writer Digital Marketing at Royal Cyber
Today companies are working hard to improve the employee experience in the same manner as they do for customers. From IT to HR, all business lines bring changes in the processes, technology, and infrastructure to create a lasting relationship, increase retention, and encourage employees to recommend the organization for work.
The companies are replacing their older IT systems with new integrated ones to improve the lives of employees. It is crucial that the employees readily get the information available and be guided to the suitable methods to get relevant help.
Can a single platform address these issues?
Yes. The ServiceNow HR platform delivers digital workflows that make work enjoyable and productive for all employees. HR teams can automate and digitize tedious (and mostly counter-productive) document management tasks. Digitization and automation increase efficiency, help HR teams attract the best talent and effectively deal with the ever-growing talent shortage issue.
If you haven't collaborated with a trusted ServiceNow partner, Human Resource Information System (HRIS) implementation can be challenging. However, with Royal Cyber's experience and knowledge in the domain, you can sail through the challenges with ease.
The Five Golden Rules
We recommend five golden rules for a seamless ServiceNow HR case management implementation. They are:
Rule#1: Ensure the HRIS people are ready!
Organizations often fail to realize that they need to train their staff to succeed and deliver the desired results. Unfortunately, they start the training process when the project is complete. Impart training to all team members. Untrained employees need to learn on the job. While implementing HRIS, teams have zero input while designing, which compromises the quality of execution.
Training the team before designing will solve the organization's challenges and not generate user acceptance issues. Sound familiar? If yes, begin only when your HRIS people are ready!
Rule#2: Include the customer's project manager in the team
To implement HRIS, most organizations depend on external teams for carrying out project management if the existing employees do not have sufficient knowledge of the ServiceNow platform. They often ignore that the organization's people know their processes better than even the most successful ServiceNow service providers. Our experts recommend that organizations nominate a project manager from within their organization to ensure that they are a hit.
Rule#3: Don’t get stuck in the middle of the project due to approval delays
Organizations have found that delay in implementing the application and increase in budget is due to the absence of timely approvals. Organizations must involve all the stakeholders before the project starts and ensure complete visibility so that there are no reasons for the approval delay.
Rule#4: Start building knowledge articles from the first day
The recommendation is to build knowledge articles before going live. Organizations must work on the knowledge articles early in the process so that there is no need to wait extra days for publishing them.
Rule#5: Limit the preliminary integrations
An inexperienced HRIS implementation team shouldn’t spend a lot of time on preliminary integrations with other systems. If the organization is doing so, they waste valuable resources and deliver the project with stretched completion timelines. Royal Cyber recommends limiting integrations so that the resources are focused on the main task.
Royal Cyber: A Trusted ServiceNow partner
Royal Cyber is your trusted ServiceNow implementation partner providing:
Platform evaluation
A suitable strategy
A user adoption strategy
Necessary customizations
Experience in designing and tuning processes
Required integrations
A plan for various stages
Expertise to map your requirements to ServiceNow functionality
Talk to our team and employ the value of your ServiceNow experience. For more information, please email us at [email protected] or visit www.royalcyber.com
