Written by Jeethu Augustine
WCS Senior Lead at Royal Cyber
Apart from the main highlights of HCL v9.1 - two new storefronts, emerald and sapphire, and elasticsearch, replacing Solr, the new release has a few other important features that would enhance commerce and improve customer experience. And so, it is important that we discuss these new capabilities and concepts, and also about the v9.1.x roadmap to better understand what lies ahead and to take full advantage of them.
In HCL Commerce v9.1, HCL Cache will work inherently with redis to:
With expected updates and other enhancements, HCL shares its roadmap for Commerce for the next few months. The Commerce roadmap for v9.1.x looks exciting with improved CMS and DAM capabilities, HCL Discover, and other abilities such as quick check out, quoting, and RFQ capabilities.
With CMS, DAM, and Digital Experience (DX) built into CMC or Management Center Tooling, HCL ensures a single environment for the user so that the user need not jump from tool to tool. The additional, much required CMS capabilities that would meet the demands of the business would include:
Preview content in storefront from CMC
Storefront supporting single-page applications
Unified Commerce and DX provisioning in Kubernetes
Integrate Commerce artifacts into DX
Centralized asset management will be made possible, and this is expected to improve the ROI
Images and other assets will be available to use not only for commerce but across the ecosystem
Experience optimization through rendition and editing support
Fully integrated with commerce, HCL Discover would analyze customer experience and provide business impact insights. Also, capturing customer sessions, detecting anomaly, identifying customer struggles, etc.
With improved RFQ and quoting capabilities, the sales representative will have a complete data view, provided by HCL Discover and Google analytics. The customers can generate RFQ in case they need assistance during a purchase.
The idea of multiple checkout profiles will be introduced, allowing automatic checkout through the desired checkout profile. This would make checkout easier for customers who have multiple shipping or payment options.
Within the next year, we expect to see more updates and enhancements in HCL Search Enhancements like ISV plugins, Dashboards, AI Shopping Experience, Subscription Management, and more.
Royal Cyber is an HCL Solution Partner and offers an all-inclusive V9.1 Solution Package. You may be interested in reading our blog on the New Features of HCL Commerce V9.1. For more information about HCL Commerce V9.1, you can email us at [email protected] or visit www.royalcyber.com.