Conventionally, when organizations set out to develop efficiency, they on-board a process of re-engineering. Today, when companies want to optimize their back-office operations, they head towards automation. As the race to outperform, automation is taking over many processes in the business world. However, with several types of automation, such as Robotic Process Automation (RPA) and cognitive automation spinning around, it is difficult for businesses to figure out which technology to capitalize on.
Adding cognitive abilities to robotic process automation (RPA) is the dominant trend in business process automation. Cognitive automation is a part of artificial intelligence—that uses specific AI techniques that mimic the way the human brain works—to help humans in making decisions, completing tasks, or meeting goals.
Both RPA and Cognitive Automation have the potential to create business processes smarter and more efficient. Conventional RPA automates repeatable tasks that involve processing highly-structured data. A right candidate for RPA would be one that processes payroll or sends invoices to customers based on standardized data input from applications or forms.
Cognitive automation is adept at automating more complex tasks centered on semi-structured or unstructured data. For example, a software robot (commonly called a bot) could use natural language (NLP) processing to look at unstructured data in customer service emails to send an automated email back after a customer asks for the status of an order, for example. Since the amount of unstructured data in the world is much greater than structured and growing much faster— cognitive automation is a welcome addition to traditional RPA.
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Competitors are moving to cognitive automation and adopt robotics enterprise-wide; to maintain your competitive advantage, we recommend adopting an enterprise-wide view on automation:
Is it time to capitalize on classic or cognitive RPA? We got together with UiPath partners for a face-to-face event at Marriott Courtyard on 12th December, 2019 to explore RPA, AI, & Cognitive Automation. If you have an interest in knowing more about our services, feel free to get in touch via email at info[email protected] or visit www.royalcyber.com.