Written by Talha IqbalDelivery Manager
Many companies are working on Legacy systems like AS400, mainframes and terminals. When people must perform repetitive work on a daily basis like processing orders on a black screen, where to search order, you must skip many screens.
Robotic Process Automation (RPA) is a rational, non-invasive approach to automate enterprise processes. Using robots to do tasks increases productivity at the same time preserving applications and IT infrastructures. RPA can be applied to leverage mainframe data for increased productivity, reduced errors, and improved service.
One of our customers faced a problem where they must send the reconciliation report to the customer daily, which should depict the right numbers from order placed to the order processed successfully. In addition, the customers were pacing the orders through multiple channels, such as SAP and on-call. This must be sounding quite simple until we found out that the CSR has to requisite the order in IBM iSeries, and he must do the calculations of order processing in multiple Microsoft Excel sheets.
Royal Cyber has a solution to this problem using the cutting-edge technology of the RPA tool Automation Anywhere. Automation Anywhere provides a built-in terminal emulator, which gives the RPA developer complete control on an AS400 screen.
Automation Anywhere also provides built-in SAP integration command, which gives the RPA developer full control of the SAP system.
IBM System i, more commonly called AS400 and iSeries system, is a midrange mainframe known for its security, performance, and reliability. AS400 architecture is often used for ERP and other mission-critical tasks, particularly in industries that require extreme reliability, such as manufacturing.
Having said that, the user interface is a small screen of 24 rows and 80 columns. Therefore, working on an old system is difficult, error-prone, and time-consuming.
Let us take an example of an account opening in a bank if using the AS400 on the backend.
The Royal Cyber team created a series of intelligent bots to solve the customer problem.
With the help of Royal Cyber, the customer gained the following benefits:
The successful integration of IBM iSeries, Microsoft Excel and SAP system allows the CSR to focus on customer satisfaction more by giving time to the customers rather than compiling reports only. The bot performs the laborious work, and CSR talks to the customer to under their real needs.
Automating a business process can involve going beyond automation and integrating applications. For example, accessing all relevant data on various disparate systems and then sharing it may require a more rounded approach than the current environment readily supports. At Royal Cyber, we have a full-blown RPA solution for all your business needs. For more information, you can email us at [email protected] or visit www.royalcyber.com.