Managed Services

Value-Driven Services to Manage & Operate IT Infrastructure

Our Cloud managed services are designed to provide end-to-end enterprise-services across applications, middleware, servers, and back-ends. Our solutions are crafted with marked focus in greater operational efficiency and business agility. We offer services around:

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Design – Scalable infrastructure spanning all business requirements
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Servers – Best-of-breed Cloud machines to cater specific requirements
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Storage – Transaction-ready storage that can be scaled for performance
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Networking – Dedicated cloud  infrastructure for all your workloads with secure VPN access

Our Offerings

Our IT management services are aimed at your increased shift focus to business with cost-effective management of IT infrastructure. Our upbeat team of offshore resources efficiently take care of all your IT management needs.

Our offerings are designed to mitigate risks from data-loss helping you to protect and secure the information. We help you leverage cutting-edge technologies with our specialized services:

On-Demand IT Expertise

You keep focus on innovation and core business. Our dedicated experts shall be available 24/7 to address your IT needs.

Data Security

Take advantage of our disaster recovery procedures to restore operational processes on demand.

Custom Solutions

We offer tailored services that you can implement on to your infrastructure, as your business evolves. The custom solutions are implemented without any down time.

Migration

Our differentiated solution accelerators enable you overcome the key migration challenges, namely complexity of workloads, security risks, and time factor and enable seamless real-time migration to cloud.

Development

We provide consultancy support to develop and test applications in cloud and increase deployment speed.

Optimized delivery

We optimize post-development phase and improve performance by monitoring capacity usage, application flexibility, and infrastructure scalability.

Get in touch with our Subject Matter Experts

Implementation

We perform a detailed analysis to design your program for optimum performance. Each implementation run in phases and maintain transparency to all stake holders.

Our Implementation Cycle/Plan

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Identify the solutions that we have capacity to deliver
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Identifies scope and out-of-scope items
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Activities or interventions undertaken by the project that will produce the desired outputs
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Timelines will be defined for executing each activity
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Define features or attributes of project’s deliverable’s
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Review plans, goals and requirement
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Focus on Client’s need and deliverable’s.
Tools

Chef
Windows PowerShell
Linux Shell Scripts
Ant Scripts
Puppet
Jenkins

Responsibility

Expertise with multiple automation tools and mechanism. Vital experience in automating commerce and middle-ware solution and processes along with other applications like J2EE, Web application and System based solutions. Experience of setting up new environments from development to production. Based on the client requirement and budget different automation can be used like Chef, ANT scripts, Shell scripts and Windows power shell.
Specialized in Commerce Infrastructure, Installation and configuration, Maintaining Application, handling staging and live environments, dataload from different source of providers, Stage propagation, integrating different JMS, Mail system, search solutions, search index maintenance and replication, build and deployment, Problem analysis with various tools
Migration from previous versions and from older feature packs, Performance tuning and security hardening.

Customer benefits

Automated infrastructure maintenance reduces the downtime, Clone, copy existing solution very quickly, very less efforts in repeated activities increases productivity, reduces costs and improves satisfaction. Using automaton we can not only automated the daily activities but we can automate the upgrading/patching for the tools and backup activities as well. Along with this it helps to avoid error prone environment as well.
Our 27×7 infrastructure support team is just a call away and always ready to help. We have a geographically distributed team across the world which helps us to support our clients on public holiday and long weekends as well without any compromise of quality and with no extra cost.

Tools

MonitorPro
Nagios
PagerDuty
Monitis
New Relic
HP Pronq
App Dynamics
JBoss Operations Network

Responsibility

We have rich experience in monitoring as well, basically with our solution we can monitor everything in your network, based on customer’s requirement solution can be Out of the box or customized according to requirement.
Irrelevant of performance, availability, Operating System, any type of web application/solution, any databases Or the network equipments including many more.
Basically in our monitoring solution we monitor resource usage, infrastructure including connectivity, application faults and performance bottlenecks etc
The main attraction of the solutions are Performance metrics, Graphite dashboard, scheduled reports, reporting over web URL, notification of problems through e-mail and SMS/Call alerts.

Customer benefits

Automated performance monitoring increases productivity as it alerts when it sense the things are reaching at warning level and helps us proactive approach.
It improves user satisfaction as well as helps infrastructure team to fore see what is coming next.
Provides single console to monitor all infrastructure components
Provides centralized view to monitor all applications across different environments
Helps to understand how your performance improves or worsens over the time or in response to changes or other events.
Track critical business metrics.
Helps to maintain compliance with corresponding regulations
Provide a neat and clear report for productive hours and uptime of solutions

Tools

GitHub
CVS
SVN

Responsibility

As a e-Business Solutions provider specialist “managing code” is one of our necessity for most of all projects. As per source control is concern we have SME for GIT, SVN and CVS. Our resources are expert in creating code repositories, branching, tagging, comparing branches, revert changes, Conflict Resolution, handling Binary Files Translation and handling Metadata Properties for the changes along with Authentication for the users.

Customer benefits

Full revision history retained for files that are renamed, copied, moved or removed. Avoids no file locking Fast and flexible update. Easy branching, tagging and merging. Provide a detailed commit log along with comments (If added). Provide mail alerts for changes/checkins to keep stack holders informed) Comes with explorer facility. Easy to integrate with various development tools

Tools

Kibana
Graylog
Splunk

Responsibility

Log management tools consolidates and index any type of log relevant if it is structured. Using these tools logs can be collected, stored, indexed, searched for at any point of time. It can be correlated or visualized for analysis of the issue or to identify and resolve issue in a faster manner as when same issue will reoccur repeated logs will be generated.
On a new issue it allows you to query to your historic data to check the corelation of any previous issue with the current one. Most of these tools supports log data enrichment and access to its database.

Customer benefits

LDAP integration, Access control, All communication is REST API based and data can only be retrieved or changed when authenticated, Elasticsearch is isolated by Graylog to allow network-based access control Index, search and correlate any data for complete insight across your infrastructure, Drill down and up and pivot across data to quickly find the needle in the haystack, Turn searches into real-time alerts, reports or dashboards with a few mouse clicks, Securely make operational data available without requiring access to production systems, Scale from a single server to global datacenters, Deploy and search across on-premise, hybrid-cloud and private/public-cloud based installations

Tools

OpenStack

Enablement

Our Cloud maturity model and end-to-end consulting and implementation services ensure that you maximize the best of cloud managed services and draw lasting business value from your investments.

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Assessment / Technical Workshop
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Implementation
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Training and Enablement
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Support
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Managed Services
Let’s Build an IT Strategy with a Set of Deeper Transformation Services

DR-Services

Businesses are demanding higher standards of availability and reliability from IT managed services. We meet client business availability challenges by setting up DR using state of the art cloud services. The service failures are transparent to business and provide 100% service availability.

Royal Cyber’s DR Enablement offers

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Comprehensive DR and BC Advisory
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Structured methodology for defining DR objectives and suggest appropriate infrastructure resources
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DR assessment generates Bill of Materials which can be used in decision making process and reporting purposes
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Infrastructure as Code Solutions that can be leveraged for commissioning DR
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Managed Services for DR On Cloud | On-Premises
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DevOps

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