Understand your customers order inventory inside-out!
IBM Sterling Order Management System actively engages call center users to understand each customer as an individual, get all relevant customer information in a single view, and also access that information from a single application. The Sterling Order Management system enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.
Learn about the challenges and solutions to engage and help your customers better. Designed for e-commerce companies, this webcast covers:
1. Order Creation
2. Order Search
3. Product Search
4. Customizing Call centre of Commerce Application
5. Call centre of commerce configuration
Watch this webcast learn about the best practices for executing the call center application ‘Where Every Call Counts.