Impact of ServiceNow Virtual Agent on Omni-Channel


With the pandemic outbreak, customer experience teams throughout the world are having to rapidly adapt ticket spikes, customer cancellations, increased uncertainty, and market instability. Every day, the world is changing, and business isn’t usual.

Businesses strive to improve customer support, but still with the old school thought – 1:1 human interaction. Self-service is a hot topic with little progress if measured by customer adoption.

Virtual agents can handle up to 80% of routine questions that IT support receives on a daily basis. This means that escalated issues can be handled faster by human agents because they have more time and bandwidth to respond.

Will ServiceNow’s Virtual Agent change this? Find out how AI-powered virtual agents can revitalize the ITSM landscape and improve the employee experience. Join us on a webinar to learn how Royal Cyber can help you in this journey.

Discussion Topics:

Industry trends of Digital Service Desk
What an AI-powered ChatBot can help?
What does it take to implement? What are the potential pitfalls?
Benefits you can expect, if done right
Book Your Free Consultation Now!