Threat Intelligence with ServiceNow SecOps

Written by Harini Krish

Lead Technical Content Writer

IT security is a pressing issue for most organizations today. Security teams are flooded with alerts and information about security incidents and vulnerabilities from unknown and known sources. However, these alerts lack knowledge about what is wrong within the business, making it challenging to detect threats.

As cyber threats evolve and become more sophisticated, siloed security solutions no longer work to protect information from malicious attacks, drive continuous scanning of IT infrastructure for vulnerabilities, and automatically identify software upgrades and patches needed to stay ahead more like a threat intelligence. They lack the intelligent security tools to remediate the problems when there is a breach. Manual processes do not efficiently retort to attacks or defend vulnerabilities, eventually leaving your enterprise at risk.

ServiceNow security operations SecOps bridges the gap between security teams and IT infrastructure. It quickly detects, maps, and resolves threats before they cause issues in your infrastructure. Using ServiceNow’s intelligent workflows and automation capabilities, you can improve your security response time and efficiency. Security Operations has security incident response, threat intelligence, and vulnerability response modules to help you automatically identify and prioritize incidents. It enables you to act on incidents immediately and avoid any service disruptions or potential failures.

The Threat Landscape

In the face of a global pandemic, organizations are grappling with changes in the way they work and connect. Over the past two years, phishing and Trojan have risen. The average total cost of a breach is $3.92 million. There has been a 667% increase in pandemic-related phishing emails since March 1, 2020. Threat research reports indicate that covid-related domains registered since January 2020 are 50% more likely to be malicious than any other domain.

The rise in malware has made tasks of security teams difficult. They cannot prioritize incidents quickly as 76% of organizations have no view of the assets and applications across IT and security. 82% of resources in these organizations report that they lack cybersecurity skills. The teams use manual processes such as spreadsheets and emails to manage operations, making them vulnerable to a data breach.

Challenges faced by the Security Teams

In recent years, cybercrimes and security threats have grown at an exponential rate. From 2018 to 2023, according to Juniper Research, over 146 billion records will be exposed through data breaches. With this astounding number of data breaches expected to be reported, enterprises want to implement a platform that can help to safeguard their business.

Some of the challenges that the security teams face are:

The organization’s traditional security processes make it increasingly difficult for the teams to keep up with the volume and rate of security incidents and vulnerabilities and address the ever-evolving cyber threat landscape as they lack security incident response. They need platforms that can consolidate security incidents in one place, orchestrate investigations and responses, and keep pace with the scale and speed of business. The platform must leverage big data, AI-powered analytics, cloud, and edge analytics to provide real-time insights and threat protection. ServiceNow Security Operations SecOps is one such solution that can integrate with other security solutions to triage incidents and prioritize most critical issues quickly. The SecOps module improves the organization's preparedness and builds confidence in detecting, facing, and thwarting security incidents and vulnerabilities with threat intelligence.

ServiceNow SecOps: Remediate threats faster

High-risk vulnerabilities require a full scan of the environment to understand the risk exposure. The full scan can take days or even weeks as the process is relatively slow. The organization may face tens, hundreds, or even thousands of vulnerabilities in a day, which requires a platform that can show a clear picture of the assets and automate security procedures across IT with workflows. There needs to be a concerted effort from both the security and IT operations teams to secure systems and data to provide a security incident response.

ServiceNow Security Operations (SecOps) help organizations quickly find and remediate vulnerable systems in minutes or hours instead of days or weeks. It provides deep insights that can help vulnerable managers with relevant information such as publishers, products, and versions. The vulnerable manager can use this information to create tasks for security teams to remediate the risks.

The ServiceNow Security Operation features include:

  • Intelligent workflow, system management tools, security, orchestration, automation, and response
  • Automated setting changes, threat patching, and incident reporting
  • Visual maps and dashboard analytics to measure security and monitor data trends
  • Risk assessment tools for all physical and virtual assets
  • Security incident response

Why Choose Royal Cyber as your SecOps Partner?

Organizations need to assess security incidents and vulnerabilities from an organizational, structural, and talent perspective. There is a need to evolve or adapt security practices and systems that can help them weather the cybersecurity storm and position themselves in front of the competitors. The organization also needs a partner that can make the best use of platforms to help them achieve their objectives and outsmart the threats. Finding the right partner to implement Security Operations can be challenging. It would be best to find the right service provider with robust capabilities and experience in security orchestration automation by implementing ServiceNow and SecOps.

Royal Cyber, a ServiceNow Specialist Partner, offers ServiceNow and SecOps services. Our SecOps implementation method will start with a consultation phase. Our SecOps experts and ServiceNow consultants use best practices to evaluate your infrastructure, provide solutions to meet the specific needs of your environment, and manage security incidents and vulnerabilities. During the implementation, our SecOps expert will be a part of the project to ensure the orchestration automation and response and security needs are met. For more information, you may email us at [email protected] or visit

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