ServiceNow Managed Services: Certified Partner & Provider
Written by Arun Nair
Technical Lead ServiceNow at Royal Cyber
Are you still relying on your in-house IT teams to maintain your internal systems? If the answer is yes, then it’s time to change.
Most internal systems are reactive and not proactive, making them ill-equipped to keep up with the pace of innovation. Organizations look for technologies such as ServiceNow to help them break/fix IT. If you think your current IT infrastructure is exemplary and you don't need to outsource the services to a third-party provider, it's time to rethink.
In this blog, you can learn why you should outsource to third-party vendors and how maintaining a healthy IT environment will improve ROI and customer service and enable you to keep pace with new demands.
The State of Managed Services
With the advent of digital transformation, the IT environment is becoming complex with scalable features. There is a need to optimize business, carry out regular maintenance, and use managed services. According to the report, "Managed Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026).” The Global Managed Services Market was valued at USD 152.05 billion in 2020 and is expected to reach USD 274.20 billion by 2026, registering a CAGR of 11.
Technologies such as cloud computing, big data, and mobility are driving the growth of managed services. Businesses must adopt managed services to improve their profit margins and meet the needs of the business environment. They also need the help of managed services providers (MSPs) to chart their future growth and provide expert advice for unlocking the full potential.
ServiceNow Managed Services Provider: A Reputation Backed By Experience
Today’s business environment is complex as organizations are looking to reduce costs, improve service delivery, and increase capability. To achieve these benefits, it is essential to obtain the services of an experienced ServiceNow Managed Service Provider (MSP).
Royal Cyber has been at the forefront of delivering managed services to clients. ServiceNow managed services offer numerous benefits, and it is less about IT change, incident, and problem management and more about solving core business problems. Beyond the ITSM applications native to ServiceNow, Royal Cyber uses the platform's power to provide managed services that can help you improve efficiency and customer experiences. We provide a gamut of managed services, including data backup, IT support, network administration, security, business process streamlining, and more. Let’s have a look:
Help Desk
We provide L1, L2, and L3 ServiceNow support, making changes at the code level, solving fundamental issues, and investigating complex technical problems. We also have the expertise to provide L4 support wherein we help clients communicate with the ServiceNow team for platform issues.
System Administration
We can help you manage user access and data quality, perform workflow configuration, provide form fields or other quick changes in your platform.
Health Checks and Audits
We examine your platform after every few days to proactively identify and remediate weak spots.
System Performance Monitoring
Our ServiceNow experts can use the platform to detect trends, prevent issues before they arise, and fix them beforehand.
Consulting
Our ServiceNow consultants can advise on optimizing processes and training users after functionality enhancements to ensure smoother adoption.
Development
We help clients implement new ServiceNow products, integrate the platform with other enterprise systems, test custom applications, and release migration projects.
Choose the Right Managed Services Provider
An expert MSP helps you build a future growth strategy with specialist advisory services and keeps in mind the customer requirements, market demands, resources, etc. Royal Cyber, an experienced ServiceNow MSP, helps clients improve profit margins and meet the dynamic business environment's needs. We offer:
Value-driven Approach We adopt a well-defined approach wherein we define the Key Performance Indicators and ensure that we meet the SLA's. We also submit weekly or monthly reports to you for your review.
Flexibility: We enable clients to choose from a set of service components and subcomponents available in the market. The clients can also bring in additional elements that they might find fit for their business needs.
Proactiveness: We are proactive, and our team identifies and fixes problems before they appear. Proactiveness increases stability and ensures more security in the organization.
Cost-effectiveness: MSP is not additional upkeep, and most businesses fail to realize that the service providers allow efficient allocation of tasks. The internal team usually takes more time and money to train and educate themselves, and their costs are more than the price of bringing in experts
Collaboration: Our ServiceNow Team uses mature project management best practices to ensure transparent collaboration between your team and us. There is no need to micro-manage our team; we provide a high level of transparency.
Managed Services: Is It the Right Fit For Your Business?
Sometimes it is hard to tell what best fits your business. If
You’re looking for continued maintenance of your systems rather than fix them if they are broken
You want to solve and pinpoint your problems
You’re looking for smaller, dedicated teams
If you are looking for anything like these, then choose ServiceNow managed services to take care of your business. Royal Cyber’s dedicated ServiceNow practice help businesses like yours achieve organizational success and embrace digital transformation. We use ServiceNow’s dashboards and reports and provide 24X7 support to take your business to the next level.
