IBM Sterling OMS vs. SAP Commerce Cloud (Hybris): Which order management system is best for your business?

Let’s face it. You have a great product that customers love. But today, it’s not enough to sell the right product. If you’re selling your products online, you also have to have the right shipping structure.

From managing your inventory and processing orders to tracking deliveries and monitoring customer satisfaction, each touch-point needs to be handled with care. That’s why finding the right Order Management System (OMS) for your business is essential.

If you’re selling globally, chances are you’ve used an OMS before. But was it the right one for your growing business?

When it comes to OMS systems, two of the best options are IBM Sterling OMS and SAP Commerce Cloud. We aren’t the ones to pick favorites, but we have put together a handy side-by-side comparison chart to help you understand the differences between these two order management leaders.

What is IBM Sterling OMS?

IBM Sterling OMS is a back-end system that acts as a centralized inventory, order promising and fulfillment hub for your omni-channel digital commerce business.

In simple terms, it allows you to manage everything about your orders including:

  • Increasing fill rates and inventory turns
  • Reducing markdowns
  • Improving customer loyalty
  • Increasing share of wallet

The Sterling OMS gives you the power to make better decisions about how to promise and fulfill customer orders, so you can improve profitability and customer satisfaction.

Handpicked for you: Smart Sourcing In IBM Sterling OMS

What sets IBM Sterling Commerce apart

With IBM Sterling, you can see your business through a global perspective. Their OMS is designed to make orchestrating your entire order fulfillment network easy, regardless of the size of your product line, depth of your customer base, breadth of your online orders, or diversity of your purchase channels. Here’s how:

FUNCTIONALITY:

While SAP Commerce Cloud currently uses Data Hub to integrate with SAP ERP Central Component (SAP ECC) to support their wholesale sales processes, IBM Sterling’s robust OMS can be utilized across multiple selling channels.

INVENTORY MANAGEMENT:

With IBM Sterling, you can check your inventory availability across all of your locations in real-time. Without any modular infrastructure, IBM Sterling offers flexibility to manage orders and inventory across multiple locations.

SUPPLY CHAIN EXECUTION:

Although not fully integrated yet, IBM Sterling has a compelling Supply Chain Execution system on the horizon, which will cover selling, order management, and logistics, all in one neat package.

To find out more about IBM Sterling or SAP Commerce Cloud’s OMS systems and which is best for you, book a free consultation with our e-commerce experts.

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