If yes, this design guide will help you!
Many of the companies finding it difficult to differentiate their product(s); they look for service differentiation by its on-time delivery, better and faster response to inquiries, or the quicker resolution of complaints to make a memorable customer experience.
The initial-stage development and design process are easily one of the most important periods of time for any business, whether you are product or service-based. The decisions you make at this phase will have a huge impact on everything from usability and accessibility to desirability and feasibility.
Both the design offers an effective way to differentiate and position a company’s products and services. Design is the totality of features that affect the way a product looks, feels, and functions to a consumer. It delivers aesthetic and functional benefits that appeal to both our rational and emotional sides.
Product design: is the method of finding a market opportunity, clearly defining the problem, developing a proper solution for that problem and validating the solution with real users.
Service Design: Service design is all about taking a service and making it meet the user’s business and customer's needs.
Defining the product vision
Testing and validation
Testing and Audit
Truly, a product and a service are not that diverse: literally, in all cases, product and service come together and are both required to deliver a sustainable experience and can, consequently, not be decoupled. Service and product design are not alternatives but looking at different aspects of an overall value proposition: service design is holistic and broad; product design is more focused.
If you have any questions at all about either product design or service design, simply drop us an email and our Royal Cyber design experts would be ready to assist you.