How Watson could empower BPM knowledge workers?

The field of business process management (BPM) is on the verge of a strategic change. Its focus now ranges from exclusively targeting core processes for operational efficiency and effectiveness to integrating processes for customer engagement and experience. Despite its fast changing form, any successful implementation of BPM requires an uncanny ability to manage resources. It is one field where although automation plays an incredibly important role, the human cognitive skills determine the success in today’s BPM.

In the next five years, there will be a shortage of knowledge workers. It is in this context that IBM Watson is recognized as a panacea for many of the shortfalls faced by processes that interface with users. Although IBM Business Process Manager is widely used to automate business processes, using the Watson service on IBM Bluemix helps you to create conversations and dialogs between virtual agent applications and users. All of BPM services can be easily developed with Bluemix and used by any BPM software. Automating natural-language question and response frees up expert’s time to field challenging customer engagement issues that involve judgement and sensitivity.

IBM Watson enables application users to perform transactions without human help.

IBM Watson uses artificial intelligence with the ability to answer any domain-related questions in a natural language. Watson represents cognitive computing by understanding human language, creating theories based on data, and learning on the go. Organizations can leverage systems, such as IBM Watson, that learn and act to help in making better decisions.

Process of Everything - IBM Watson

IBM Watson is creating a new partnership within communities—improving, scaling and accelerating human expertise.

For now IBM Watson has an enormous impact in solving real-time data problems, which are used to support and empower knowledge workers in making decisions. However, in the future, this will be used to automate the decision making process with ease. From conceptualizing to crafting and implementing IBM BPM integration with IBM Watson in a very quick time-frame, reach out to us at [email protected]

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