Let me jump start by sharing some statistics on ChatBots to highlight why this product needs a serious consideration and by delaying having this on your side, you are not just interrupting your piece of mind but of your customers as well!
Various outlets put the compound annual growth rate (CAGR) for ChatBots at between 24.3% (Business Insider) and 37% (Orbis) for the coming years in revenue terms. MarketsandMarkets predict growth from $703 million in 2016 to $3,172 million by 2021, for a 35.2% growth rate.
Analyst firm Forrester describes
Another big IT analyst firm Gartner says that 55% of companies will have a chatbot in operation by the year 2020, with bots operating as a key component across business and at home for families.
AI Chatbot is not a new concept, it has been gaining a lot of recognition thanks to its success with CSR related activities in various industries. And the fact that ChatBots can be integrated with all popular social platform, it is plain advantage that is easily accessible.
Thriving with a chatbot use these guidelines:
While the customers are trying to find the answers, vendors have been busy applying their ChatBots and learning from the mistakes. And honestly, there were many mistakes and a big learning curve. We at Royal Cyber took advantage of this phase as well and the recent iteration of our chatbot solution ticks all the right boxes (we will be showcasing it during IBM Think 2018).
Royal Cyber's chatbot solution "AIagentBot" is a unique program which focuses on
Hybrid brings features such as:
A short video covering various user scenarios is shown as below:
Shopping is growing and customers now want to acquire more in even lesser time. In order to be in the running, you need to acknowledge those demand. If people don’t like your brand, they will switch to another one in a second.
Providing a network to the customers where they can interact using text or voice, do not have to wait in long queues, do not have to worry about calling only between certain time frames and will not be put on hold during the call etc. is revolutionizing the online shopping experience.
Chatbot is becoming a necessity your business needs and the question no longer is "IF" you will get it but "WHEN"...